Return Policy
Shipping & Returns
Your order is very important to us. Our Customer Service team is happy to assist you with any questions, concerns or issues related to your order through Nutrex.com. Please email Customer Service at info@ConvergeSportsScience.com chat with us or call us at 561-907-4772 during our standard business hours Monday-Friday 9am-6pm EST. Requests made outside our standard business hours will be addressed in a timely manner.
Most orders typically ship within 1 business day. Be advised that shipping delays sometimes occur with our carrier and due to product inventory availability.
Express 2-4 Day and Next Business Day Shipping orders received after 2pm Eastern will ship the next business day.
CONSUMER TERMS OF SERVICE
You are shopping on Converge Sports Science’s website, and the products displayed on this website are those of Converge Sports Science.
Any payments for purchases made by you from Converge Sports Science website are subject to these terms of service, and any relevant terms and conditions imposed by Nutrex Research. By placing an order with Converge Sports Science, you agree to be bound by the all the terms before you indicate acceptance. If you do not accept them, Converge Sports Science will not be able to complete your purchase.
RETURN POLICY
Returns are applicable to products that have been opened or used. You have a generous 60-day window from the date you received your product, be it a 3-month or 6-month supply, to initiate a return. Every item is eligible for a one-time full refund. To secure a refund through our money-back guarantee, simply return the bottle, even if it's empty.
This guarantee is valid for one return per product, per household, ensuring that customers don't initiate returns for the same product more than once. You're allowed a maximum of 2 returns per calendar year, covering both the 60 Day Money Back Guarantee and regular returns.
Please note that shipping costs are non-refundable for all orders and will be deducted from eligible refunds. Additionally, Nutrex Research does not provide prepaid return labels.
To return your product, contact Customer Service and mail your product to: Converge Sports Science ATTN: CUSTOMER SERVICE RTN – 201 NW 22nd Ave Suite 100, Fort Lauderdale, FL 33311
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately to our Customer Service Department.
DO NOT DISPOSE OF ANY DAMAGED PRODUCTS OR PACKAGING UNTIL YOU HAVE CONTACTED CUSTOMER SERVICE FOR INSTRUCTIONS, AS WE MAY REQUIRE RETURN OF THE DAMAGED GOODS.
In the event you receive the wrong item, please email Customer Service at info@convergesportsscience.com chat with us or call us at 561-907-4772 during our standard business hours Monday-Friday 9am-6pm EST.
We are not responsible for lost or stolen merchandise.
This return policy only applies to products or items purchased through ConvergeSportsScience.com All products purchased through 3rd Party Retailers, other than directly through ConvergeSportsScience.com, are subject to the return policies of the retailer where the items were purchased.
ONCE A PRODUCT HAS BEEN EXCHANGED, THE RIGHT TO A REFUND IS FORFEITED. THE EXCHANGE WILL SERVE AS A REPLACEMENT FOR THE REFUND.